When to call 911
At the West Seattle Crime Prevention Council meeting on Feb. 17 Greg Schmidt, director of the Seattle Police Department’s 911 Communication Department, spoke with community about when it’s appropriate to call 911 and how to respond to poor service from operators.
The strongest message of the night emphasized that when in doubt, residents should never hesitate to call the emergency line or check back if their emergency has not been addressed.
Schmidt noted that even for callers who do not speak English, translators in various languages are often connected very quickly.
Schmidt also explained that sometimes if operators seem unappreciative of the information provided by callers it could be because many callers are contacting the center with similar reports.
He added that, whenever possible, 911 operators will phone callers back if their needs are not met right away.
If a caller believes that an operator responded poorly to them then Schmidt said complaints should be directed to the mayor’s office or the City Service Bureau.