Press release:
True Value Company recently recognized 13 True Value hardware stores, selected from each of the co-op’s retail regions, as winners of its fourth annual “Best Hardware Store in Town” nationwide recognition. Bruce Davis of Junction True Value is one of the winning retailers announced at True Value’s 2011 Spring & Rental Market, held in Orlando, Fla., in January.

This newly remodeled store continues to be a community fixture, more than 50 years after John Davis began managing the store. Now, John’s son Bruce is in charge and – despite several relocations to meet the growing demands of its customers – Junction True Value is known for its niche businesses. Community service and offering leadership in the West Seattle Junction development projects set the store above and beyond its competition. In addition to being active members of the Junction Association, Arts West Theater, the store supports local school auctions, the YMCA, the West Seattle Food Bank and the West Seattle Helpline.

In addition to Junction True Value’s deep involvement in the community, the store relies on its employees to help customers solve their hardware needs.
“Leadership empowers our associates with the knowledge, confidence and training to help make this the best shopping experience for our customers,” Davis explains. “Our staff is always welcoming, expressing sincere cheer and showing our customers that we appreciate their business and do not take their patronage for granted. They’re participating in the customer experience program, seeking opportunities to better service their neighbors.”

With an extensive selection of the core hardware products, the store is always well stocked and organized with bright lighting, clean displays and eye-catching product arrangements. Davis and his staff are always looking for new and relevant products to add to their offerings, to better assist customers and their project needs.

Sponsored by True Value Company, the “Best Hardware Store in Town” program is designed to recognize retailers who exemplify successful retailing. More than 154 entries came in from stores that were self-nominated, or nominated by retail consultants and other True Value retailers. From there, mystery shoppers visited each of the 28 semifinalist stores to experience the customer perspective. Using customer feedback, a committee of co-op associates named 13 winners, selecting one retailer from each region. Stores were evaluated based on physical appearance, product selection, competitive pricing, promotional sales and customer assistance.

“When retailers deliver the best in a shopping experience, in terms of people, place, product, price and promotion, they meet the needs and expectations of their customers and create a successful business,” said Lyle Heidemann, president and chief executive officer of True Value Company. “Junction True Value’s associates provide help finding just the right products, the expertise to plan and execute a project, and the friendly service that keeps customers coming back.”